The UK JISC have published the results of their annual digital experience insights survey for further education (vocational education and training) learners. The survey took place took place between
October 2024 and April 2025 with 5,881 respondents from 16 organisations representing 6% of all further education providers in the UK.1 A separate analysis of the digital experience of learners in colleges in Wales was conducted in 2024/25. The mean number of responses was 368 per organisation and the median number of responses was 372 per although However, six of the 16 organisations contributed fewer than 100 responses.

However, they continue, "the survey also highlights persistent and, in some cases, worsening challenges. Nearly half of learners (45%) reported not having a suitable device for learning. Connectivity issues remained widespread, with 59% of learners experiencing wifi problems, with the issue being particularly prevalent on campus (48%)."

Furthermore, "only a half of learners said they received guidance on the digital skills needed for their course, and only about a third (35%) said they received development opportunities to build digital skills for future employment. Learners expressed a desire for more consistent access to digital resources, improved wifi and device provision, and more engaging use of digital tools in teaching."

JISC conclude that "The findings underscore the importance of sustained investment in digital infrastructure, targeted support for learners potentially facing digital poverty, and a renewed focus on either better promoting the digital skills opportunities that exist in colleges, or further embedding digital skills into courses of study. Addressing these issues will be essential for ensuring that all learners can benefit fully from the opportunities digital technologies offer, and for reducing the digital divide that continues to affect learners in different ways.

You can download the full report here.

JISC have also published the results of the digital experience insights survey for Higher Education - download here.

About the image

The image shows the paradox of AI-driven work and spatial disconnection in contemporary employment. Even workers who perform their tasks in physical proximity are entirely isolated from each other; their work relationships are mediated by intangible algorithms and physical technology like laptops/mobile phones. It also highlights the emotional and social isolation that can accompany digitalised labour. The image was created using Procreate.